Refund policy

Return and Refund Policy

Thank you for shopping with Outdoor Luxe. As we work with third-party suppliers to fulfil your orders, our return and refund policy reflects their individual terms.

Eligibility

• Returns are accepted within 30 days of delivery for items that are damaged, defective, or incorrect.
• Items must be unused and in their original condition.

How to Request a Refund

• Contact us at - outdoorluxe@outlook.com.au within 30 days of receiving your order.
• Include your order number and photos of the item if it is damaged or incorrect.
• We will assess your request and liaise with our supplier on your behalf.

Refunds

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

Exchanges

• We do not offer direct exchanges. Please place a new order and submit a return request for the original item if eligible.

Non-Returnable Items

• Custom or personalised print-on-demand products (unless faulty)
• Items marked as final sale